1. Tour booking
Tours can only be booked with Dornbrack Travel by e-mail confirmation. Your signature on the confirmation e-mail confirms your acceptance of these terms and conditions as a binding contract between Dornbrack Travel and yourself, the participant. Dornbrack Travel cannot accept any tour participant without a written booking confirmation by e-mail.
At the time of booking a deposit of 50% of the total tour, the price is required. This deposit secures your place on the tour. The balance is due 7 days before the tour starts. If the total balance is not received 7 days before the tour starts, Dornbrack Travel reserves the right to cancel your reservation and retain your deposit. Bookings received less than 10 days prior to the start of the tour (should places be available) must be paid in full. Payments via PayPal and Credit Card may require a transaction fee. Should a customer fail to join a booked tour, he/she will be charged 100% of the rate.
3. Cancellation procedure
Cancellation of any booking must be received in writing and acknowledged by Dornbrack Travel. If the cancellation is received 7 days or less prior to the departure date, the full deposit shall be forfeited. If the participant fails to join a tour or joins it after departure, or leaves it prior to its completion, no reimbursement will be made. Please note: Travel and cancellation insurance is highly recommended for all clients. The onus is on the client to arrange this travel insurance at the time of booking.
4. Tour cancellation
should a tour for unforeseen circumstances be cancelled by Dornbrack Travel we will either refund full payment or offer an alternative tour. This refund only refers to bookings made through Dornbrack Travel in South Africa. If Dornbrack Travel has to curtail a tour after departure for any pertinent reason, i.e. wars, strikes, severe weather conditions or acts of God, then Dornbrack Travel will not be held liable for any form of a refund.
Please note there is a set minimum number of a participant on a tour. We reserve the right to cancel a tour if this number is not reached; however, we endeavour to start all tours booked.
5. Authority and exclusion from a tour
Dornbrack Travel takes no responsibility for the actions of participants who commit any unlawful acts in South Africa. Dornbrack Travel reserves the right to exclude any client from the tour if their behaviour warrants it.
Baggage insurance is recommended as Dornbrack Travel can assume no responsibility for loss, damage or delay in delivering baggage to tour participants. Baggage turned over to Dornbrack Travel for transport each day is done so at the participant’s own risk.
The client should familiarize him/herself with the tour itinerary and confirm that they are medically fit to undertake the tour. Any participant with a known medical illness or condition must reveal this fact at the time of booking, and make the necessary arrangements for the provision of any drugs or treatments that may be needed during the tour. Such clients will be required to provide a medical certificate from his or her doctor to confirm that they are physically fit to travel. Dornbrack Travel will hold this information in the strictest of confidence. It is necessary to have comprehensive medical insurance for this trip.
The Western Cape is malaria-free; however, certain areas in South Africa and its neighbouring countries are classified as malaria-risk areas and malaria prophylaxis is highly recommended. For more information and suitable medication please contact your local tropical institute.
9. Travel documentation
It is the participant’s responsibility to ensure that he/she is in possession of a valid passport, visa and all relevant travel documentation needed for South Africa and any other country visited on the tour. Should a client be denied entry into South Africa or another country that is part of the itinerary for any reason or due to incorrect documentation Dornbrack Travel will not be held responsible for any costs and delays that may occur. The passport must be valid for at least six months from the date of departure.
Dornbrack Travel is responsible for providing the services listed in the tour description according to the local standards and the accurate description of services offered in its literature. Although Dornbrack Travel carefully selects and constantly checks its contractors, such as hotels, transport, and restaurants; it cannot be held responsible for any deficiencies of services offered by local companies. Dornbrack Travel is not responsible or liable for any personal accidents. Dornbrack Travel reserves the right without prior notice to change any particulars of the tour.
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